Service, Quality and Satisfaction
| Collection Location | Library FT |
| Edition | Ed.3 |
| Call Number | 658.834 TJI S Ed.3 |
| ISBN/ISSN | 978-979-29-2785-6 |
| Author(s) | Tjiptono, Fandy Chandra, Gregorius |
| Subject(s) | manajemen layanan manajemen jasa manajemen desain jasa manajemen kualitas jasa manajemen kepuasan pelanggan |
| Classification | 658.834 |
| Series Title | GMD | Text |
| Language | Indonesia |
| Publisher | Andi Publisher |
| Publishing Year | 2011 |
| Publishing Place | Yogyakarta Publisher |
| Collation | xxii, 506 hlm.; 23 cm |
| Abstract/Notes | |
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